Rainbow Saver Prepaid Maestro® Card Terms and Conditions

These terms and conditions apply to your Rainbow Saver Prepaid Maestro® Card. Read them carefully. In these terms and conditions “you” means the named Rainbow Saver Prepaid Maestro® Cardholder being the authorised user of the Rainbow Saver Prepaid Maestro® Card. “We”, “us” or “our” means Newcastle Building Society or Rainbow Saver Anglia Credit Union Ltd acting on its behalf.

1. Your Rainbow Saver Prepaid Maestro® Card
You can use the Rainbow Saver Prepaid Maestro® Card at any location that displays the Maestro® acceptance mark, including shops, restaurants, online, or on the telephone. You can also use your Rainbow Saver Prepaid Maestro® Card overseas. Before using the Rainbow Saver Prepaid Maestro® Card you need to make sure there are enough funds loaded on it. You will not be able to use your Rainbow Saver Prepaid Maestro® Card after its expiry date. However we will issue you with a new card prior to expiry.
Your Rainbow Saver Prepaid Maestro® Card is not a credit card and is not in any way connected to your bank account. You will not earn any interest on any funds loaded on your Rainbow Saver Prepaid Maestro® Card.

2. Applying for and activating your Rainbow Saver Prepaid Maestro® Card
To apply for our Rainbow Saver Prepaid Maestro® Card you must be at least 18 years old and a UK resident. You can only apply for this card through your credit union. Your credit union will require evidence of who you are and your address when you join the credit union. The credit union may ask you to provide some documentary evidence to prove this and/or we may carry out checks on you electronically.
You must sign the Rainbow Saver Prepaid Maestro® Card as soon as it is received. Please refer to our website www.myprepaidcard.co.uk for all card loading options, or refer to the “Loading your Rainbow Saver Prepaid Maestro® Card” section below.
By using the Rainbow Saver Prepaid Maestro® Card you are agreeing to these terms and conditions.

3. Loading your Rainbow Saver Prepaid Maestro® Card
The maximum initial load on your Rainbow Saver Prepaid Maestro® Card is £1,000. Your Rainbow Saver Prepaid Maestro® Card can only be loaded directly by the Credit Union. The balance on your Rainbow Saver Prepaid Maestro® Card can never exceed £1,000 at any time.
You may instruct the Credit Union to upload funds regularly or occasionally. For regular uploads of wages, benefits, tax credits or standing order, the upload will be done by 2pm on the day instructed, Monday to Friday only.
For occasional uploads instructed by email/website/text message/phone or in writing, the Credit Union will make every effort to include the upload the following day, Monday to Friday allowing time for the credit union account balance to be checked. You will be advised by the same medium of communication that you used to request the upload if the upload will be done the following day. Upload requests received after 11am are most likely to be made the following day.
Once loaded, funds will normally be available for use on the Rainbow Saver Prepaid Maestro® Card within minutes.

4. Using your Rainbow Saver Prepaid Maestro® Card
Detailed instructions on how to use your Rainbow Saver Prepaid Maestro® Card are found on the Website. You will need to follow these instructions when using your Rainbow Saver Prepaid Maestro® Card.
We will deduct the value of your transactions from the balance on your Rainbow Saver Prepaid Maestro® Card as soon as they are made. We will also deduct any applicable ATM fees as soon as they become payable by you, see our Fees section below for details of our fees. If sufficient funds are not loaded on your Rainbow Saver Prepaid Maestro® Card at the time of a transaction to cover the amount of the transaction and the fees, the transaction will be declined.

5. Cancellation and expiry of your Rainbow Saver Prepaid Maestro® Card
You have a legal right to cancel your Rainbow Saver Prepaid Maestro® Card up to 14 days after you receive the Rainbow Saver Prepaid Maestro® Card without being charged the Refund Fee – these 14 days are referred to as the ‘Cooling Off Period’. Under these terms and conditions, you also have the right to cancel your Rainbow Saver Prepaid Maestro® Card at any time after the 14 day Cooling Off Period. If your Rainbow Saver Prepaid Maestro® Card is cancelled, we will immediately block your Rainbow Saver Prepaid Maestro® Card so it cannot be used.
You will not be entitled to a refund of money you have already spent on transactions authorised, or pending or any fees for use of the Rainbow Saver Prepaid Maestro® Card before the Rainbow Saver Prepaid Maestro® Card is cancelled or expires. You can cancel your Rainbow Saver Prepaid Maestro® Card by sending an email to us using the “contact us” function on the Website, and confirming that you have destroyed your Rainbow Saver Prepaid Maestro® Card.
If you cancel your Rainbow Saver Prepaid Maestro® Card, once all transactions and fees have been deducted, we will arrange for any unused funds to be refunded to you, see “Your Right to a Refund” section below for further information. A Refund Fee will be charged (see Fees section below) unless you have arranged to transfer any unused funds to another Rainbow Saver Prepaid Maestro® Card managed by us, or you cancel your Rainbow Saver Prepaid Maestro® Card within 14 days of receiving it.
We may also cancel your Rainbow Saver Prepaid Maestro® Card immediately if we suspect fraud or misuse of your Rainbow Saver Prepaid Maestro® Card, if we have any other security concerns or we need to do so to comply with the law. If we do this we will tell you as soon as we can or are permitted to do so after we have taken these steps. In these circumstances, if we cancel your Rainbow Saver Prepaid Maestro® Card you must tell us what you want us to do with any unused funds within 3 months of the date on which we tell you that your Rainbow Saver Prepaid Maestro® Card is cancelled.
Your Rainbow Saver Prepaid Maestro® Card will be valid for 24 months. When it expires, we will issue you with a replacement Rainbow Saver Prepaid Maestro® Card.
In the event that you leave the Credit Union we reserve the right to cancel your card. We will refund any balance remaining on the card but a refund fee may apply.

6. Keeping your Rainbow Saver Prepaid Maestro® Card secure
You should treat your Rainbow Saver Prepaid Maestro® Card like cash. If it is lost or stolen, you may lose some or all of your money on your Rainbow Saver Prepaid Maestro® Card, in the same way as if you lost cash in your wallet or purse. As a result, you must keep your Rainbow Saver Prepaid Maestro® Card safe and not let anyone else use it. If you are issued with a PIN, you must immediately memorise it and destroy the notification. You must keep your PIN secret at all times. Do not write it down or reveal it to anyone.
We recommend that you check the balance on your Rainbow Saver Prepaid Maestro® Card regularly online at the Website. You can see your Rainbow Saver Prepaid Maestro® Card balance and recent transactions online at any time.
If you lose your Rainbow Saver Prepaid Maestro® Card or it is stolen, or you suspect that your Rainbow Saver Prepaid Maestro® Card has been used by someone other than you, you must tell us immediately by calling us on our 24 hour lost and stolen card helpline 0845 603 7980 so we can cancel your Rainbow Saver Prepaid Maestro® Card. If you ask us to do so, we will investigate any disputed transaction or misuse of your Rainbow Saver Prepaid Maestro® Card and we may need more information and assistance from you.
We will refund the amount of any transactions which the investigations show are not authorised by you, provided you have kept your Rainbow Saver Prepaid Maestro® Card and PIN secure, you have not acted fraudulently, or acted without reasonable care. However, if the investigations show that any disputed transaction was authorised by you, or you have not kept your Rainbow Saver Prepaid Maestro® Card or PIN secure, we will not refund the transaction amount and will charge you an Administration Fee (see Fees section below).

7. Our liability
Like other payment cards, we cannot guarantee a retailer will accept your Rainbow Saver Prepaid Maestro® Card, or that we will necessarily authorise any particular transaction. This may be because of a systems problem, something outside our reasonable control, or because we are concerned that your Rainbow Saver Prepaid Maestro® Card is being misused. Accordingly, we shall not be liable in any event that a retailer refuses to accept your Rainbow Saver Prepaid Maestro® Card, or if we do not authorise a transaction, or if we cancel or suspend use of your Rainbow Saver Prepaid Maestro® Card. Unless otherwise required by law, we shall not be liable for any direct or indirect loss or damage you may suffer as a result of your total or partial use or inability to use your Rainbow Saver Prepaid Maestro® Card, or the use of your Rainbow Saver Prepaid Maestro® Card by any third party. In the event that you do not use your Rainbow Saver Prepaid Maestro® Card in accordance with these Terms and Conditions or we find that you are using the Rainbow Saver Prepaid Maestro® Card fraudulently, we reserve the right to charge you for any reasonable costs that we incur in taking action to stop you using this Rainbow Saver Prepaid Maestro® Card and to recover any monies owed as a result of your activities.

8. Your right to a refund
You may request a refund of the funds on your Rainbow Saver Prepaid Maestro® Card provided you have more than £5 loaded on your Rainbow Saver Prepaid Maestro® Card. To do so, send us an e-mail using the “contact us” facility on the Website requesting a refund and confirming that you have destroyed your Rainbow Saver Prepaid Maestro® Card by cutting it up. When we process your refund, we will charge a Refund Fee (see Fees section below).
We will send a cheque to your last notified address or arrange an electronic transfer to a bank account nominated by you. However, to enable us to comply with our legal obligations, we may ask you to provide us with certain information before we can process your refund request.

9. Changes to these terms
We may change these terms at any time. The up-to-date version of the Rainbow Saver Prepaid Maestro® Card terms and conditions will always be available on the Website. If we think that a change is material we will send you an e-mail at least 30 days before making the change, unless a more immediate change is required by law or other valid reason. Otherwise we will notify you of any other changes within 30 days of making the change.
If you are significantly disadvantaged by any such change that we make, you may cancel your Rainbow Saver Prepaid Maestro® Card in accordance with our refund policy (see section 8 above). In such circumstances you will not be charged a Refund Fee. If you use your card more than 10 times per month, we will charge an additional 20 pence per transaction. For the introductory offer period of 3 months, we will not make any changes to the charges mentioned in section 10 below. If we decide to change the fee, we let you know by email or text message, on our website and at our branches

10. The Fees
We do not charge any fees for checking your on-line balance and transactions. However the following fees do apply:

Rainbow Saver Prepaid Maestro® Card Purchase	£ 0
Monthly Management Fee	£3.00 per month for up to 10 uses
Domestic (UK) Point Of Sale Transaction	£0.20 per additional transaction
International Point Of Sale Transaction	£0.20 per additional transaction
Domestic (UK) ATM Transaction	£1.00 per transaction
International ATM Transaction	£2.00 per transaction
Lost and Stolen reissue fee	£5
Customer service telephone enquiries	Free
PIN Issue/Re-issue	£0
Card Load/Reload	£0
Refund Fee	£5
Administration Fee	£5 for disputed transaction that is subsequently correct

When you use your Rainbow Saver Prepaid Maestro® Card at an ATM, you may also be subject to applicable fees, surcharge rules and regulations of the relevant ATM, or other financial institution or association.
If we decide to increase or impose any new fees, we will tell you by e-mail, text, or post, at least 30 days before any changes take effect. Authorisation will be requested for all transactions at the time of the transaction. In the unlikely event, for any reason whatsoever, a transaction is completed when there are insufficient funds on the Rainbow Saver Prepaid Maestro® Card for that transaction (a “Shortfall”), the Shortfall shall be reimbursed by you unless it is due to an error on the part of the retailer where the Rainbow Saver Prepaid Maestro® Card was presented, in this circumstance we may seek the Shortfall from the retailer.
You agree that once we make this Shortfall known to you, we may charge you for the Shortfall amount. We may charge the amount of the shortfall from any other Rainbow Saver Prepaid Maestro® Cards that you hold with us, to any other payment method which you may designate at that time, or against any funds which you may subsequently load onto your Rainbow Saver Prepaid Maestro® Card or on any additional Rainbow Saver Prepaid Maestro® Card ordered by you. Until we are reimbursed the Shortfall amount, we may suspend your Rainbow Saver Prepaid Maestro® Card and any additional Rainbow Saver Prepaid Maestro® Cards connected to you. In addition, we reserve the right to charge you an Administration Fee for each transaction that you make using your Rainbow Saver Prepaid Maestro® Card that results in a Shortfall or increases the Shortfall amount on your Rainbow Saver Prepaid Maestro® Card.

11. Your details
You must let the credit union know as soon as possible if you change name, address, phone number or e-mail address. If we contact you in relation to your Rainbow Saver Prepaid Maestro® Card, for example, to notify you that we have cancelled your Rainbow Saver Prepaid Maestro® Card or to send you a refund by cheque, we will use the most recent contact details you have provided to us. Any e-mail to you will be treated as being received as soon as it is sent by us. We will not be liable to you if your contact details have changed and you have not told the credit union.

12. Data protection
In purchasing the Rainbow Saver Prepaid Maestro® Card on the Website and using it, you agree that we can use your personal information in accordance with our Privacy Policy. Our Privacy Policy is set out on our Website, it includes details of the personal information that we collect, how it will be used, and who we pass it to. You can tell us if you don’t want to receive any marketing materials from us.

13. Disputes with retailers
If you have any disputes about purchases made using your Rainbow Saver Prepaid Maestro® Card, you should settle these with the person you bought the goods or services from. We are not responsible for the quality, safety, legality or any other aspect of any goods or services purchased with your Rainbow Saver Prepaid Maestro® Card. Remember that once you have used your Rainbow Saver Prepaid Maestro® Card to make a purchase we cannot stop that transaction.

14. Communication
If you have an enquiry relating to your Rainbow Saver Prepaid Maestro® Card, you can use the “Contact Us” facility on the website. We will deal with your enquiry promptly. If you do not wish to enquire in this way you can alternatively call Rainbow Saver Anglia Credit Union Ltd telephone line on 01502 584854. The customer services telephone line is a chargeable service. Calls are charged at normal rates from a fixed BT landline. Call costs from other networks may vary.

15. Complaints
The Rainbow Saver Prepaid Maestro® Card programme is managed by Rainbow Saver Anglia Credit Union Ltd. If you are unhappy in any way with your Rainbow Saver Prepaid Maestro® Card or the way it is managed, you should first try to resolve your complaint with the credit union. Write, email or phone them with your complaint, asking to have your complaint dealt with by the Credit Union Complaints Officer. In the event that you are not satisfied with the way the Credit Union dealt with your complaint, you can tell us by using the e-mail enquiry facility on the Website so we can investigate the circumstances for you. Any complaints you have will be dealt with quickly and fairly.  You may be able to take unresolved complaints to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone: 0845 080 1800 and e-mail: enquiries@financial-ombudsman.org.uk
However the Financial Ombudsman Service requires you to have gone through the complaints process of the credit union before they will investigate.

16. Compensation
The Rainbow Saver Prepaid Maestro® Card is an electronic money product and although it is a product regulated by the Financial Services Authority, it is not covered by the Financial Services Compensation Scheme. No other compensation scheme exists to cover losses claimed in connection with the Rainbow Saver Prepaid Maestro® Card. This means that in the unlikely event that Newcastle Building Society becomes insolvent your funds may become valueless and unusable and as a result you may lose your money.
While you hold your funds in the credit union account before upload, your savings are protected by the Financial Services Compensation Scheme. In the unlikely event that the Credit Union becomes insolvent, your savings to the value of £2,000 are 100% protected, and the next £33,000 are 90% protected.

17. Assignment
We may assign the benefit and burden of these terms and conditions to another company at any time, on giving you at least 30 days prior notice of this. If we do this, your rights will not be affected.

18. Transfer to a new Prepaid Maestro® Card
We may transfer your unused balance to a new Rainbow Saver Prepaid Maestro® Card provided by a Rainbow Saver Prepaid Maestro® Card issuer other than Newcastle Building Society at any time. Before we do this, we will give you at least 30 days notice of the new Rainbow Saver Prepaid Maestro® Card arrangements and the new Rainbow Saver Prepaid Maestro® Card terms and conditions. Unless you advise us within the 30 day period that you do not want a new Rainbow Saver Prepaid Maestro® Card from the new Rainbow Saver Prepaid Maestro® Card issuer, you agree that we can automatically transfer the unused balance on your Rainbow Saver Prepaid Maestro® Card to a new Rainbow Saver Prepaid Maestro® Card provided by the new Rainbow Saver Prepaid Maestro® Card issuer

19. Governing law
All communications with you will be in English. These terms and conditions will be construed in accordance with English law.
 
20. Rainbow Saver Prepaid Maestro® Card issuer
Your Rainbow Saver Prepaid Maestro® Card is issued by Newcastle Building Society, Portland House, New Bridge Street, Newcastle Upon Tyne, Tyne and Wear, NE1 8AL, which is authorised and regulated by the Financial Services Authority (registered number 156058) as a building society and an issuer of e-money. Your Rainbow Saver Prepaid Maestro® Card is the property of Newcastle Building Society and is not transferable to anyone else.


Maestro® is a registered trademark of MasterCard® International Incorporated and affiliates. This card is issued by Newcastle Building Society pursuant to license from MasterCard® International Incorporated.
Newcastle Building Society is authorised and regulated by the Financial Services Authority (www.fsa.gov.uk/register) and is entered in the Financial Services Authority Register under registration number 156058