There are 2 Witness Care Units that provide support and advice to victims and witnesses of not guilty plea cases going to trial in either a Magistrates' Court or the Crown Court and 3 Witness Support teams that help victims and witnesses involved in guilty plea cases across Suffolk.

A person at a Witness Care Unit or Witness Support will remain your single point of contact, whether you are a victim of or witness to a crime. They are staffed by Police and the Crown Prosecution Service (CPS) and provide a consistent and accessible service for dealing with individual needs, support and advice.

Witness Care Units (not guilty plea cases):

If you are a prosecution witness in a case that is going to trial at either a Magistrates' Court or the Crown Court in Suffolk, you will be contacted by a member of staff at one of the Witness Care Units. 

There is a Witness Care Unit supporting all victims and witnesses involved in trials in the Magistrates' Courts and a Witness Care Unit supporting those where the trial has been committed to the Crown Court. Please see contact details below:

Witness Care Unit (Magistrates' Court trials) - 01473 883521 or 282132

Witness Care Unit (Crown Court trials) - 01473 284356

Witness Support (guilty plea cases):

The three Witness Support teams helping those victims and witnesses involved in guilty plea cases are located at Bury St Edmunds, Ipswich and Lowestoft Police Stations in the Offender Management Units (OMU). Their contact details are as follows:

Ipswich Witness Support - 01473 383153

Lowestoft Witness Support - 01986 835234

Bury St Edmunds Witness Support - 01284 774215

Click here to find answers to some frequently asked questions the Witness Care Units receive.

Click here to find out more about the court process and the important role of being a victim or witness