Adult Safeguarding Referrals

In an emergency call 999

If you need to make a referral, please complete the online form with as much information as you have. If you have difficulties, or if a referral has been made and you have not been contacted within 48 hours, please telephone Customer First on 0808 800 4005. If your referral is out of hours and urgent please call the Emergency Duty Service on 0808 800 4005.   If you wish to advise us of a problem with the online referral form contact Wendy Winchester

All information is treated with the utmost confidentiality and sensitivity. Both the referrer and the person who is being abused wil be included in the decision making process.

If you are unsure and need advice, please contact one of the Adult Safeguarding Managers.  Please do not contact an Adult Safeguarding Manager to make referrals as this may cause a delay in dealing with the referral.
 

What happens next?

Every concern raised about the possible abuse of a vulnerable adult is taken seriously. When a referral is received by Customer First the Senior Social Work Practitioner will have a discussion with a colleague in the police and a member of the Adult Safeguarding Team. The wishes of whoever is the subject of the referral will always be listened to and acted upon, and then a decision will be made about what needs to happen next.

Usually the next steps will involve Investigation of the allegation and further discussions with other professionals to ensure the individuals safety. Any safeguarding plan will try to ensure that the best possible outcome for the subject of the referral is achieved, and we have a very good track record in achieving this goal. Both the referrer and the person who is being abused will be informed of what is going on as far as possible.