Adult Safeguarding Referrals
In an emergency call 999
If you need to make a referral, please complete
the
online form with as much information as
you have. If you have difficulties, or if a referral has been made
and you have not been contacted within 48 hours, please telephone
Customer First on 0808 800 4005. If your referral is out of hours
and urgent please call the Emergency Duty Service on 0808 800
4005. If you wish to advise us of a problem with the
online referral form contact the
Adult Safeguarding Business Support
Team.
All information is treated with the utmost confidentiality and
sensitivity. Both the referrer and the person who is being abused
wil be included in the decision making process.
If you are unsure and need advice, please
contact
one of the Adult Safeguarding Managers. Please
do not contact an Adult Safeguarding Manager to make referrals as
this may cause a delay in dealing with the
referral.
What happens next?
Every concern raised about the possible abuse of
a vulnerable adult is taken seriously. When a referral is received
by Customer First the Senior Social Work Practitioner will have a
discussion with a colleague in the police and a member of the Adult
Safeguarding Team. The wishes of whoever is the subject of the
referral will always be listened to and acted upon, and then a
decision will be made about what needs to happen next.
Usually the next steps will involve Investigation
of the allegation and further discussions with other professionals
to ensure the individuals safety. Any safeguarding plan will try to
ensure that the best possible outcome for the subject of the
referral is achieved, and we have a very good track record in
achieving this goal. Both the referrer and the person who is being
abused will be informed of what is going on as far as
possible.