Sudbury & District Citizens Advice Bureau
is a generalist advice service. Using the Citizens Advice service's
unique information system we can give you free, confidential,
impartial and independent advice and information on a wide range of
subjects.
Debt
Tax, Council Tax and Tax Credits
Benefits
Housing
Employment
Immigration
Consumer
Issues
Legal Issues
Family Issues
If you need further advice or information and
you live in the Sudbury and Hadleigh areas, we offer an
advice by email service or you can contact us in person, by phone or in
writing.
Please note if you request advice by e-mail, the response may take
up to 14 days
At Sudbury and District Citizens Advice
Bureau we can advise you on all aspects of debt and the course of
action open to you. We can help with preparing a budget statement,
negotiation with creditors and representation at county court
repossession hearings.
For further information you may wish to
visit
help with debt section of the CAB Adviceguide
website.
We press for improvements in how people in
debt are treated by creditors by using our knowledge of how people
are affected by current rules.
At Sudbury and District Citizens Advice
Bureau we can give advice on tax problems, including income tax,
tax credits, inheritance tax and council tax.
For further information you may
wish to visit the
tax
section of the CAB Adviceguide website.
We press improvements in tax law
by using our knowledge of how people are affected by the current
rules.
If you are unsure about your entitlement to
benefits, at Sudbury and District Citizens Advice Bureau we can
advise you. We can help with unemployment benefits and income
support, employment support allowance, housing benefits, the social
fund, tax credits, disability benefit and incapacity benefit and
jobseekers allowance.
We also have information on the current
welfare benefits rates.
We can give practical help by helping you to
work out your entitlement to benefits, help you fill in the
appropriate forms, write letters.
For further information you may wish to visit
the
benefits section of the CAB Adviceguide website.
We press for improvements in welfare benefits
law by using our knowledge of how people are affected by the
current rules.
If would like to know your entitlement to benefits and tax
credits, visit http://www.turn2us.org.uk/benefits_search.aspx
where you can use the free calculator to work out your
entitlement.
At Sudbury and District Citizens Advice
Bureau we can advise you on all aspects of housing including:
rights and responsibilities of landlords and tenants, tenancies,
housing benefit, rent problems, including establishing 'fair
rents', advice on eviction and problems with neighbours.
If you problem is complex we can arrange an
appointment with a specialist adviser.
For further information you may wish to visit
the
home and neighbourhood section of the CAB Adviceguide
website.
We press for changes in housing law by using
our knowledge of how people are affected by the current
rules.
If you are unsure about your employment
rights at Sudbury and District Citizens Advice Bureau we can advise
you according to your written contract. If you don't have a written
contract we can advise you about your statutory rights including
the minimum wage and holiday pay. We can give advice about benefits
or tax credits you are entitled to when in work. We can also advise
on race and sex discrimination at work.
We can give you practical help by helping you
make a claim for unpaid wages, checking redundancy payments are
correct, advising on changes to terms and conditions, advising on
your employee's individual rights and identifying possible claims
for unfair dismissal.
If necessary we can help take a claim to an
employment tribunal and represent you free of charge. If your
problem is complex we can arrange an appointment with a specialist
employment adviser.
For further information you may wish to visit
the
employment section of the CAB Adviceguide website.
We press for changes in employment law by
using our knowledge of how people are affected by the current
rules.
At Sudbury and District Citizens Advice
Bureau we can give advice on many aspects of immigration such as:
visitor visas, fiance(e)/spouse visas, student visas, settlement
visas, work permits, immigration status, welfare benefits, asylum
seekers and refugees.
In most cases we will be able to advise you.
However, in certain cases our specialist adviser will make
applications to the Home Office and, if necessary, make appeals on
your behalf.
For further information you may wish to visit
the
immigration section of the CAB Adviceguide website.
We press for improvements in immigration law
by using our knowledge of how people are affected by the current
rules.
Consumer Issues
If you are unsure about your consumer rights,
at Sudbury and District Citizens Advice Bureau we can advise you
and help you to decide what to do next.
We can also give you practical help by
negotiating with shops and traders, help you to write letters,
phone or fax companies on your behalf, help you with forms, help
you with small claims procedures at the county court.
If your problem is complex we can arrange an
appointment with a specialist consumer adviser.
For further information you may wish to visit
the
consumer issues section of the CAB Adviceguide
website.
We press for improvements in consumer law by
using our knowledge of how people are affected by the current
rules.
At Sudbury and District Citizens Advice
Bureau we can help you gain access to justice, advise you on your
entitlements under the community legal service, pursue compensation
for accidents and injuries and give advice and guidance about going
to court.
If necessary, we can make an appointment with
a legal representative.
For further information you may wish to visit
the
legal system section of the CAB Adviceguide website.
We press for improvements in legal services
by using our knowledge of how people are affected by the current
rules.
Family issues
At Sudbury and District Citizens Advice
Bureau we can advise you on all aspects regarding the family,
including: separation and divorce, maintenance and child support,
parents rights and responsibilities, birth and adoption, change of
name, what to do when someone dies.
If necessary we can refer you to a
counsellor, a mediator or make an appointment to see a family
lawyer.
For further information you may wish to visit
the
family section of the CAB Adviceguide website.
We press for improvements in family law by
using our knowledge of how people are affected by the current
rules.
Advice by E-mail
To be able to give advice by e-mail, our advisers need to know
key information that relates to your enquiry. Below by advice area
are the questions that are relevant to each enquiry area, which we
need you to give the bureau the answers to within your e-mail
request. We also need to have your name, address and telephone
number as there are occasions when we need to contact you to find
out additional information before we are able to give advice.
Benefits / Tax Credits
Consumer Related Issues
Debt
Employment
Ending a Relationship
Housing
Immigration
Other Enquires
Data Protection Act 1998
In order to help you we need to
maintain a record of your case, which may contain sensitive
personal data. The law says we must get your consent to do this.
Everything you tell us will be treated confidentially. Sensitive
personal data is defined as information relating to any of the
following: racial or ethnic origin, political opinions, religious
beliefs, trade union membership, health, sexuality or sex life,
offences and/or convictions. For the purposes of the Act the Data
Controller is Sudbury & District Citizens Advice Bureau. By
sending an e-mail requesting advice, you are deemed to be giving
your consent to the CAB Service to record sensitive personal
information about
you.